CTO
Automating customer service tickets for retail and online brands
Evan Tann
Ted Mico
Los Angeles
2020
Thankful is automating customer service tickets for e-commerce brands. Their AI understands what customers want and delivers the answers they need, establishing lasting relationships through better service. The AI Agent works within your help desk just like a human agent - routing, tagging, and resolving large volumes of tickets. It’s trained and fully managed by Thankful, specifically for each business. With Thankful on call 24/7/365, businesses can scale and increase customer satisfaction without spiraling costs.
Evan Tann
Los Angeles
2020
Thankful is automating customer service tickets for e-commerce brands. Their AI understands what customers want and delivers the answers they need, establishing lasting relationships through better service. The AI Agent works within your help desk just like a human agent - routing, tagging, and resolving large volumes of tickets. It’s trained and fully managed by Thankful, specifically for each business. With Thankful on call 24/7/365, businesses can scale and increase customer satisfaction without spiraling costs.
